Packs and bundles

Every pack and bundle is a digital download, delivered instantly. Once a file has been delivered it can't be returned, so all sales are final and we don't offer refunds or exchanges on individual purchases.

That's why every product page shows you what's inside, which ages it suits, and preview pages from the pack itself — so you can be sure before you pay. If you're unsure whether something is right for the child you have in mind, email us first and we'll tell you honestly.

If something's wrong, we'll fix it

"All sales final" doesn't mean you're stuck with a broken file. Email hello@tinyhandsot.com with your order number within 14 days and we'll sort out any of these:

• The file won't open, won't print, or arrives damaged.
• You received the wrong pack, or pages are missing from it.
• You were charged twice for the same thing.
• You bought the same pack twice by accident, or bought a pack you already had through your membership.

We'll send you a working file, swap it for the right one, or refund the duplicate — whichever actually solves it.

Membership

• Cancel any time from your account. You keep access until the end of the period you've already paid for.
• No partial refunds for time you didn't use — a month or year already started isn't refunded when you cancel part way through.
• Surprise renewal? If an annual renewal caught you off guard, email us within 7 days. If you haven't downloaded anything in the new period, we'll usually refund it. We'd rather do that than have you feel trapped.
• Files you already downloaded are yours to keep and keep printing after you cancel.

Free printables

Free packs cost nothing, so there's nothing to refund. If you'd rather not hear from us again, you can unsubscribe whenever you like.

Please ask us before a chargeback

If something has gone wrong with an order, one email usually fixes it the same day. Raising a chargeback with your bank without contacting us first may result in your account and downloads being closed.

How to reach us

Email hello@tinyhandsot.com with your order number and what happened. We reply within two business days, usually sooner.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws where you live.

See also our Terms of Use and Privacy Policy.